Important Information
Policies
To help make your stay at Hotel Zero 1 in Montreal as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear, guest-friendly policies suited to city stays.
Check-In & Check-Out
Check-in typically begins in the afternoon, with check-out scheduled around midday. Early arrivals or late departures may be available depending on occupancy.
Identification & Age Requirements
Guests must present valid government-issued photo identification at check-in and meet the minimum age requirement to stay independently.
Pet Policy
Pets are permitted, subject to applicable fees and limits per room, making the hotel suitable for travelers visiting Montreal with animals.
Smoking Policy
Indoor areas are non-smoking. Any designated smoking areas follow local regulations.
Cancellation & Deposits
Cancellation terms vary by rate type. Some bookings may require a deposit or pre-authorization at the time of reservation.